FAQ

Any additional costs, such as transportation, handling and packaging, might vary from order to order. They will be clearly stated on your quote or in the webshop before you order. Please contact our customer service team for more information.

Most of our customers are located in the Netherlands, Belgium and Luxembourg. However, for some brands we extend our delivery service to the whole of Europe and beyond.

You can view the status of your order when logged in to the webshop. Alternatively, you can reach us by phone at +31 26 3264450 or email at purchase@bio-connect.nl.

This depends on the order. Please contact us. You can reach us by phone at +31 26 3264450 or email at purchase@bio-connect.nl.

You can view the status of your order when logged in to the webshop. Alternatively, you can reach us by phone at +31 26 3264450 or email at info@bio-connect.nl.

Complaints are handled seriously and with care by our (technical) support team. If the product you have ordered from Bio-Connect does not meet your expectations, please contact our technical support team as soon as possible to report the problem.

Please provide the following information: Order number (beginning with SO or SR), product catalog number, lot or batch number, a detailed description of the problem. If possible, include any relevant evidence such as photographs, test results, other documentation, and logs. This will help illustrate the problem.

Check the datasheet that is provided alongside with the product or download it from the website of the supplier. In case you cannot retrieve it, please contact our Technical Support. They will help you with all the product information you need, including information on which applications the products have been tested in.

Please contact our Technical Support.

See packaging for storage instructions or contact our Technical Support.

Please send your request to our technical support team and we will do our best to provide you with the information you need.

You can contact us by phone or email. View our contact details here.

Bio-Connect B.V. specializes in the import and distribution of life science reagents from global suppliers in the Benelux. We strive to be a one-stop-shop offering good prices, better delivery times and perfect service. In this way we hope to support your research where and when you need it. Please read more about us here.

Yes, we offer excellent technical support. If you looking for specific products, alternatives, or need assistance with solving product related issues please do not hesitate to contact our technical support specialists.

You may also request SDS files, Certificates of Analysis (CoAs), and other documentation. For expedited access to the documents, we recommend checking the supplier’s website first.

For a complete overview of our current promotions you can take a look at our promotion page.

1) Order all your life science and diagnostics reagents in just one shop
2) Extensive product portfolio with 6 million products from 130+ suppliers
3) Get even better prices from multiple suppliers on the products you buy most often, including Bulk quantities
4) Pay afterwards
5) Easily check the status of your order
6) In-house technical support available for additional support when needed

Request your account here.