Find quick answers to your questions in our FAQ section and get the support you need.


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  • The Bio-Connect Group specialises in the import and distribution of life science reagents from global suppliers in the Netherlands, Belgium and Luxembourg. We strive to be a one-stop-shop offering good prices, better delivery times and perfect service. With this, we hope to support your research where and when you need it.

  • Technical support is for Bio-Connect Life Science and Bio-Connect Diagnostics customers only.

  • For a complete overview of our current promotions you can take a look at our promotion page.

  • 1) Quickly find the right product for your research
    2) Instantly see your customer-specific discount
    3) Order fast and easy
    4) Always pay afterwards
    5) Easily view your orders and order statuses
    6) We have in-house technical support available for additional support when needed

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Orders and delivery

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  • Contact our Technical Support for further assistance, we are happy to help you with a fitting solution. Kindly mention the following: catalog number; lot number or batch number; sales order number (starts with SO or SR); used protocol. Optional: pictures of the obtained results.

  • Check the datasheet that is provided alongside with the product or download it from the website of the supplier. In case you cannot retrieve it, please contact our Technical Support. They will help you with all the product information you need, including information on which applications the products have been tested in.

  • See the protocol in the packaging for recommended storage instructions or contact our Technical Support.

  • Send your request to our Technical Support and we will try to give you the information you need.

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Newsletter for researchers

We gladly support you by keeping you updated on our latest products and the developments around our services.

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Need help? Contact our technical support