FAQ

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Orders and delivery

• Are there any additional charges for transportation, handling or packaging?

  Any additional costs, such as transportation, handling and packaging, might vary from order to order. They will be clearly stated on your quote or in the webshop before you order. Please contact our customer service team for more information.

• Where do you ship to?

  Most of our customers are located in the Netherlands, Belgium and Luxembourg. However, for some brands we extend our delivery service to the whole of Europe and beyond.

• What is the status of my order?

  You can view the status of your order when logged in to the webshop. Alternatively, you can reach us by phone at +31 26 3264450 or email at purchase@bio-connect.nl.

• What should I do when my order is delayed?

  This depends on the order. Please contact us. You can reach us by phone at +31 26 3264450 or email at purchase@bio-connect.nl.

• How will I know if my order has been received by Bio-Connect?

  You can view the status of your order when logged in to the webshop. Alternatively, you can reach us by phone at +31 26 3264450 or email at info@bio-connect.nl.

• How do I place an order?

  The quickest way is ordering through our webshop or e-mail your order to orders@bio-connect.nl.

• Do you offer discounts for bulk orders?

  Yes, we offer bulk discounts on most products. For a custom quote, please email quotes@bio-connect.nl with as much product information as possible (catalog number, product description, supplier, and quantity). We will get back to you as soon as possible. If you need assistance, please do not hesitate to call us at +31 26 326 4450.

• How can I request a quote?

  For a custom quote, please email quotes@bio-connect.nl with as much product information as possible (catalog number, product description, supplier, and quantity). We will get back to you as soon as possible. If you need assistance, please do not hesitate to call us at +31 26 326 4450.

  If you are already a customer, you can view your prices for most products by logging into our webshop. You can request your account for the webshop here.

• Can I also order through this website?

  Yes, you can easily order through our webshop on our website. Your account must first be verified and activated by us. This can take up to one business day. After that you will be able to order through our webshop and you will see your customized prices immediately.

  Request your account here.